Return & Refund Policy

**Return and Refund Policy**

Your satisfaction is our top priority. If you’re not entirely happy with your order, we’re here to help.

**Returns**
- You have 14 days from the date of delivery to request a return.
- Items must be unused and in original condition with packaging.
- Customers are responsible for return shipping fees.

**Refunds**
- Once your return is received and inspected, we’ll notify you of the approval or rejection.
- Approved refunds will be processed to your original payment method within 5–10 business days.

**Exchanges**
If your product is damaged or defective, contact us within 7 days and we’ll arrange a replacement.

**Contact**
info@luxonova.shop  
Phone: +49 17624874175